Thirty years ago, all you needed to request company information was a pen and a free business reply card (BRC). Back then, these small white postcards (BRC) with prepaid postage permits seemed to fall out of every magazine. To request information, you’d darken a bubble or circle a number on the card, often corresponding to an advertisement in the same magazine. Then, you’d drop the postage-paid card in the mail and patiently wait for a response, which could take weeks.
Today, sales teams operate under the magic five-minute rule: respond to a prospect’s interest within five minutes, and your chances of success skyrocket. While it might sound simple, everyone is striving to boost their reach, increase closing ratios, and enhance their reputation.
But fear not, because in our fast-paced business world, there are solutions and tools at your disposal. Here are five steps to digitally improve lead conversion.
Step One: Leverage the Right System
Embrace a modern Customer Relationship Management (CRM) tool like HubSpot. These CRMs automatically capture leads from chats, emails, form submissions, and digital ads. No more manual data entry; everything is seamlessly integrated.
Step Two: Content is King
Harness the expertise of your best subject matter experts to create engaging content that your prospects crave. Whether it’s a technical paper, an e-book, or a useful calculation tool, provide them with valuable insights into their problems. Content is your secret weapon in the digital age.
Step Three: Design and Trust
Incorporate design elements and excellent writing to generate a sense of urgency. This fosters trust, convincing prospects that clicking on your offer will provide answers to their questions. Make it visually appealing and information-rich.
Step Four: Cultivate a Culture of Immediacy
This step is pivotal. Establish a culture of immediacy within your team. Equip your team with the tools, platforms, apps, and guidance needed to make that crucial connection within the first five minutes. Modern CRMs can send text messages, emails, and create real-time tasks for your associates – there’s simply no excuse not to connect with a converted lead promptly.
Step Five: Track and Evaluate
Creating an efficient system is fantastic, but it’s all for naught if no one follows through. Make the call, track team activity, and evaluate the results. Steps 1-4 set the stage, but if no one makes the call and tracks the results, nothing will happen. Remember, in today’s fast-paced world, prospects can easily lose interest if you don’t act swiftly.
Yes, the pace of business has evolved since our company launched three decades ago. But, we love it. The tools, creativity, and real-time prospect engagement are not only exciting but also highly effective. And thankfully, reporting data to management no longer involves counting a year’s worth of tattered white postcards.
Want to learn more? You guessed it…click here!